Professional Support for dotCMS Hybrid CMS

Your Direct Connection to dotCMS Expert Engineers

Gain the advantage of our vast experience in managing, supporting, and growing dotCMS in companies just like yours.


dotCMS Professional Support

Designed to provide ongoing hands-on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any challenge that might arise. We understand the urgency in quickly identifying and providing a solution to your problems. Our goal is to ensure that your dotCMS experience is a successful one. We offer various levels of support to fit your needs:

CommunityBasicPerformanceCloud *
Electronic Support Forum / Listserv included included included
Response Time 8h 4h 4h
Priority Med High High
Points of Contact 2 4 4
Cluster Support Yes Yes Yes
Supported Stack Standard Performance Standard
24/7 Critical Care Yes Yes
Off-Hours Maintenance Yes Yes
SaaS Yes
  • dotCMS offers support desks located in either U.S. (GMT -5) or Central Europe (GMT +1).
  • Response time is measured in business days/hours 8am-5pm ET, save for 24/7 Critical Care Support.