Here is a screencast that discusses two cool features in dotCMS 1.9, the ability to create custom fields for inclusion in Content Structures and the ability to map urls to specific pieces of content without placing them on a page or passing an id in the url, e.g. http://dotcms.org/news/2010/dotcms-readies-1.9-for-release. It gets slightly technical (and a little boring) but I hope the information is valuable for people looking to implement dotCMS 1.9. Enjoy!
Delivering an omnichannel customer experience is now considered obligatory, but does omnichannel mean you should be on every channel?
Gettysburg College build a set of skills for their students, and this is what they learned.
Voice of the customer programs are easy, and your customers love the customer experience you give them. Well, at least, you think they do. Here’s why VOC programs are important, and six ways to not fail at them.
Customer experience is far too important to be exclusively owned by the marketing department. Here’s how to burst your CX bubble and take part in the ultimate team sport — customer experience orchestration — in five steps.