dotCMS Support
Supplement your team with dotCMS experts
dotCMS Professional Services offers a variety of package options that will have you directly engaged with knowledgeable dotCMS staff, whose mission is to help make your project a success. Whether you’re a new customer going through your initial implementation, or an existing customer looking to expand and strategize, dotCMS can partner with you to achieve your goals. Contact your CSM to learn more!
How we can help
Optimize your existing implementation
Improve your team’s productivity
Make sure you get the most out of dotCMS
Ensure you’re utilizing best practices
Save you time and money
Explore our Packages
dotCMS is here to help. Work with an expert to determine what kind of assistance you need to successfully build, launch and optimize your digital experiences with dotCMS.
Implementation & Development
Optimize your existing implementation using best practices with a series of tailored workshops. Whether it’s dedicated training sessions, helping you set up your site structure, creating & installing components, or writing custom code, we can provide what you need during initial implementation and beyond.
Cloud Migration
Partner with us to mitigate the risk and stress of migrating your site, and to make sure you meet your migration timelines. We will help with planning and execution of a migration whether it’s your first time moving to dotCMS, or you’re looking to consolidate and move other sites to your existing dotCMS instance.
Expert Consulting
For any initiative you would like a dotCMS expert to help you with beyond our existing packages, we can consult with you on best-practices, analysis and strategic planning of any part of your implementation to make sure you’re getting the most out of dotCMS.
Performance Review & Optimization
If you’re uncertain whether or not dotCMS is performing to its fullest capacity, we will analyze your current infrastructure, information architecture, or any other custom functionality and help you implement best practices to ensure dotCMS is performing at its peak.
Go Live Assistance
dotCMS will help ensure that your launch on our platform goes smoothly. Using our in-house best practices and processes, a dotCMS expert will guide you through the launch of your project, from planning to execution, to launch day support.
SEO Optimization
SEO is critical to ensuring the highest possible organic traffic to your site from search engines. We’ll analyze your dotCMS website(s) to identify any gaps and weaknesses, and implement solutions to verify your sites are leveraging the latest dotCMS best practices and tooling optimized for SEO.
Your direct connection to expert dotCMS engineers
dotCMS includes native REST APIs which enable you to create, read, and manage almost all types of objects within the dotCMS system through a RESTful interface.
| Basic | Performance | Premier | |||
|---|---|---|---|---|---|
| Support Portal | Included | Included | Included | ||
| Points of Contact | 2 | 4 | 6 | ||
| Support Hours | 20h / server | Unlimited | Unlimited | ||
| Initial Response Time | 8h | 4h | 2h | ||
| Ongoing Response Time | 8h | 8h | 4h | ||
| Priority | Normal | High | Highest | ||
| SOC2 & Security Reports Access | Included | Included | Included | ||
| Dedicated Customer Success Manager | - | Included | Included | ||
| 24/7 Critical Care Support | - | Included | Included | ||
| Database / Upgrade Testing Environment * | - | Included | Included | ||
| Plugin Support | - | Add-on | Included | ||
| Deployment Support | - | Add-on | Included | ||
| Authentication Support | - | Add-on | Included | ||
| Migration Planning & Consultation | - | Add-on | Included | ||
| Hourly Professional Services | - | Add-on | Add-on | ||
| Full Implementation Support | - | Add-on | Add-on | ||
| Custom Docker Image Support | - | Add-on | Add-on | ||
| EOL Version Support | - | Add-on | Add-on | ||
| Go-Live Support | - | Add-on | Included (2/Year) | ||
| Off-Hour Availability (scheduled) * | - | Add-on | Included (2/Year) | ||
| Developer Assistance Sessions Half-hour monthly working sessions with a dotCMS engineer | - | Add-on | Included |
Just a few examples of how marketing & technical teams have leveraged dotCMS
Reducing IT Dependencies with dotCMS Cloud
Learn how Northwest College stays up-to-date on the latest dotCMS upgrades and security fixes without overtaxing IT resources.
Being on the Cloud has been a lifesaver for me. I try to upgrade our dotCMS instance at least once a year and the support I get from dotCMS to do that is critical. I couldn’t do it on my own.
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