Privacy Policy

Last Updated: 05/25/2018

dotCMS takes your privacy seriously and is committed to protecting the privacy of our customers and site visitors. This privacy policy details why we collect your information, what information we collect, how we use it, and how long we store it. This policy also informs you how you can make requests related to this policy and any information we have collected about you.

Who We Are

When we refer to dotCMS, we include all of the following United States legal entities:

  • dotCMS Holdings, LLC
  • dotCMS Services LLC
  • dotCMS LLC

When and Why We Collect Information

When we collect information Why we collect it
When you request our content or marketing information
  • To ensure that you receive the requested content
  • To follow up on the effectiveness of the content for marketing purposes
When you request a price quote for our products or services
  • To identify appropriate products and services for your needs, so we can provide an accurate quote
  • To help answer your questions and direct you to appropriate content on our site
  • To follow up to ensure you have information needed to make a decision
When you contact us
  • To respond to your request
  • To follow up on the resolution
When you create an account on our website
  • To implement security controls
  • To ensure the quality of submitted content
When you buy or use our software or services
  • To enable us to deliver our services
  • To solicit feedback to help improve our software and services
  • To send you important operational information
  • For contractual purposes
  • To meet legal and regulatory requirements
When you enter a contractual agreement with us (such as a partner or vendor agreement)
  • To fulfill our contractual obligations to you
  • To meet our legal and regulatory requirements
When required by law or otherwise necessary
  • To detect, prevent, or mitigate criminal or fraudulent activity

What Information We Collect

  • For most requests, we collect name, email, and country.
  • For requests where additional information is helpful or necessary to fulfill your request, we may collect company, job title, address, phone number, and specific information about your request.
  • We may collect other data you have voluntarily provided when contacting us, such as when using the contact or product download forms on our website.
  • We collect data that you provide via other online requests including but not limited to event attendance requests, support requests, and job applications.
  • We may collect anonymous information sent by your browser when you visit our websites, such as IP address, non-specific geolocation information derived from your IP address, operating system, device platform, and browser version. If you identify yourself by filling out a form, some behavioral data (such as what topics you have viewed on our site) may be connected to your personal information.
  • We host publicly accessible forums including a Codeshare Repository, User Forum, and Source code repository.
    • If you directly disclose any information through our public forums, this information is public and may be collected and used by others.
    • The dotCMS user forum is hosted on Google Groups, and the dotCMS source code repository is hosted on Github; any information you provide in these forums may be collected and used by these respective platforms.
    • For more information on how Google uses your information, please see the Google Privacy Site.
    • For more information on how Github uses your information, please see the Github Privacy Statement.

Learn more about the information we collect when you
Browse our website, Fill out a form on our website, or Attend or contact us at an event

How We Use Information

  • If you have requested information about a product or service, or have participated in a marketing event, we may use your personal information to provide you supplemental information about the requested information or event, and to follow up on the effectiveness of the information or event.
  • If you explicitly have opted-in to receive marketing communications from us, we may use your contact information to send you marketing communications.
  • If you are a non-EU individual and have registered to access one of our content marketing assets or a webinar, we may use your contact information to send you marketing communications.
  • If you are a dotCMS customer or partner, we may use your information to send you updates and information about the products and services you use, and information about related products and services which may be of benefit to you. We may also contact you to request feedback about our products and services in the form of email, online, or phone surveys.

Information Tracking Technologies

We may use a number of technologies which collect, store, and process your information or information about your behavior when using our website.

  • Cookies: dotCMS uses cookies to identify unique users, remember how many times you've visited our website, and allow us to respond to your requests for information and use of other features on our site.
    • Cookies are generally not required for the operation of the website. However for certain functions of our website (such as pages that require a login), cookies are required for the website to work properly.
    • For more information on how we use cookies, please see our How We Use Cookies page.
  • Website Analytics: dotCMS uses Google Analytics to analyze site usage and performance, in order to evaluate the usage and popularity of our site and content, identify potential site issues, and maintain site availability.
    • Analytics data is processed and used in aggregate so that it does not reveal the personal information or behavior of specific individual users.
  • Personalization Features: The dotCMS product provides personalization features that may perform session-based recording of your content preferences, and dotCMS may use this feature to improve your experience with our site by presenting you with content that is related to your previous selections.
    • This information is pseudonymized to prevent it from being associated with your personal information, and is not stored or used by dotCMS once your browser session is closed.

What Information We Share

  • We never sell or rent your personal information to third parties.
  • If you have given us your explicit permission, we may share your personal information with select partners.
  • We may share information with vendors (processors and sub-processors) that act on our behalf, such as services we use to store and manage our data, process financial transactions, and provide communications services.
    • In all cases where your information is shared with a third party vendor, dotCMS explicitly requires them to acknowledge this privacy policy and ensure their adherence to it through a data processing agreement.
    • These vendors may be based in countries outside the European Union, including the United States.
  • dotCMS operations exist in multiple countries and regions. Information we collect may be transferred and stored in the United States, United Kingdom, or European Union. dotCMS employees, processors, or sub-processors may access the information in any of these locations from other countries.

How Long We Keep Information

We keep your information only for as long as it is needed to fulfill our commitments to you, or to adhere to legal, contractual, or regulatory requirements.

  • We keep the information on dotCMS customers and partners for the duration of our business relationship. In addition, certain information may be kept longer for both business and legal purposes; for example contracts will be kept for business and tax records even when no longer active.
  • If you have requested to receive marketing communications, we will keep your personal information for as long as you choose to receive communications from us. You may request to have us remove your information at any time.
  • If you have registered for an account to contribute to our Codeshare site, your personal information will be retained by dotCMS until you explicitly request for us to remove it.
  • If you have registered for an account to contribute to our User forum or Code repository, your personal information will be retained by the vendors that host those sites according to their own policies and guidelines, and any information you have provided to register with those sites is not accessible to or removable by dotCMS.
  • If you are a GDPR data subject and have submitted a valid request to exercise your right to be forgotten, we will delete your data within 30 days of the request.

Your Information Choices

  • No matter what your relationship with us is, you can choose to stop receiving marketing communications at any time (even if we have a business relationship with you as a customer or partner).
  • You can request a copy of your personal information and you can ask us to update any incorrect information.
  • You can ask to have your personal information removed, or in some cases request that we limit our processing of your personal information. Our ability to respond to these requests may be limited when we need to keep your information for contractual, legal, or regulatory reasons.
  • For residents of California, special privacy rights apply.

For information on how to opt-out of dotCMS marketing communications, please see How to Opt Out of dotCMS Marketing Communications, below.
For information on how to submit an information request, please see Contact Us, below.

Sites Hosted on dotCMS Cloud

  • dotCMS provides services hosting the sites and applications of our customers in the cloud. The sites and applications built by our customers may be used to collect personal information.
  • In cases where customer sites and applications collect and process information, the customer controls the collection and use of data, and dotCMS acts as a processor with no knowledge or control of the data collected or how it is processed.
  • If you would like information about any communication you received by, or how your information is used by a site or application hosted on the dotCMS cloud service, please contact the owner of the site or application, or the sender of the communication.
  • If you believe any of our customers has engaged in unsolicited sending of mass email (or SPAM) and that they are using dotCMS products or services to do so, please contact us at privacy@dotcms.com.

How to Contact Us

To request information about dotCMS privacy policies, details of information we keep on you, or removal of your personal information, please contact:

dotCMS LLC
3059 Grand Ave, Suite 300
Miami, FL USA 33133
email: privacy@dotcms.com

Additional Information About This Policy

Additional Detail on What Information We Collect

In addition to the information detailed above, this section describes in more specific detail what information we collect when you take certain actions when interacting with us and our web properties.

Information We Collect when you Browse Our Site

When you browse our site, we do not attempt to identify you and we have no way of identifying you unless you willingly identify yourself by explicitly providing us with your information. The following information is collected when you choose to supply it to us.

Information Other Vendors May Collect on Our Behalf When You Browse Our Site
Information Other Vendors May Collect Anonymously on Our Behalf When You Browse Our Site

If you wish to opt-out of marketing communications from dotCMS, please see How to Opt-Out of Marketing Communications, below.

If you wish to opt-out of web tracking technologies which may deliver dotCMS advertising to you when you browse the web, please see How to Opt-Out of Web Tracking, below.

Information We Collect When You Submit a Form on Our Site

Information We Collect When You Participate at a dotCMS Event

Information We Collect When You Register with us at a Trade Show or Industry Event

How to Opt Out of dotCMS Marketing Communications

How to Opt Out of Web Tracking

Web tracking is a technology that uses cookies to identify your behaviors and preferences, and then use that information later – even on a totally different website – to identify you or provide you customized content (such as advertising) based on that information. For example, if you click on an ad in a search engine, the search engine may write a web tracking cookie to record your preference for that ad and later use it to present similar ads or additional ads from the same company.

You can opt out of web tracking in several different ways:

Additional Rights and Terms

In addition to all the terms detailed above, the following additional terms apply under the conditions specified in each term: