Support Engineer

Please send applications to:
jobs@dotcms.com

About dotCMS

dotCMS is a leading, open source content and customer experience management platform for companies that want innovation and performance driving their websites and other content-driven applications. Extensible and massively scalable, both small and large organizations can rapidly deliver personalized and engaging content across browsers, mobile devices, channels, second screens and endpoints -- all from a single system.

Founded in 2003, dotCMS is a privately owned US company with offices in Miami, Florida; Boston, Massachusetts and San Jose, Costa Rica. With a global network of certified development partners and an active open source community, dotCMS has generated more than a half-million downloads and thousands of implementations and integration projects worldwide. Notable dotCMS customers include: Telus, Standard & Poors, Hospital Corporation of America, Royal Bank of Canada, DirecTV, Thomson Reuters, China Mobile, Aon, and DriveTest Ontario.

Posted: Oct 18, 2021 Job Type: Full Time Locations: United States, Canada, Central America Benefits: Fully remote work from home, full health and medical benefits Compensation: We offer competitive salaries and benefits packages

Responsibilities:

  • Provides remote technical support for dotCMS software products and services, including:
    • Respond with technical and creative solutions to client problems
    • Interact directly with clients and internal staff via support ticketing system, real-time
    • messaging channels, and scheduled phone and video meetings
    • Travel occasionally to help clients on-site
  • Participates in development and delivery of regular patch releases, including:
    • Backport existing fixes
    • Develop new fixes
    • Improve patch release CI/CD processes
  • Resolves technical issues and requests about the product and customer implementations, including:
    • Research and reproduce issues
    • Debug of Java code
    • Inspect customer code
    • Collaborate with R&D engineers
    • Submit bug reports and enhancement requests
    • Develop code examples
    • Provide feedback to R&D, documentation, and customer success on issues and resolutions
  • Takes part in rotating pager duty shifts to provide off-hours support for critical customer issues
  • Participates in regular and ad-hoc internal meetings and communications
  • Contributes to other support-related technical and development projects as requested

Requirements:

  • 5+ years Java development experience; full-stack preferred
  • 2+ years database experience; PostgreSQL preferred, Oracle, and MSSQL a plus
  • 2+ years experience with web technologies including HTML and CSS; SCSS a plus
  • 2+ years experience with Linux; Windows experience a plus
  • Ability to speak and write English fluently
  • Familiar with security standards and procedures; SOC 2 experience a plus
  • Proven and demonstrable analytical, problem-solving, and communication skills
  • Able to work in a team-oriented, collaborative environment
  • Able and willing to travel occasionally (up to 10%)
  • Bachelor’s Degree from an accredited college or university

Additional desirable characteristics:

  • Experience using or administering cloud hosted environments - especially AWS
  • Experience with github or other Version Control Systems such as CVS, SVN, git, or Perforce
  • Experience integrating SSO frameworks such as SAML, Oauth, or LDAP
  • Experience developing with Javascript and JS libraries and frameworks such as jQuery, React, and Next.js

Please send applications to jobs@dotcms.com