Professional Support

Support options fro dotcms web content management system (CMS).

dotCMS Professional Support

Designed to provide ongoing hands on guidance and assistance, dotCMS Professional Support offers you the knowledge and experience to address any questions that might arise. dotCMS understands the urgency in quickly identifying issues and providing the clear solutions and answers to your problems. Our goal with support is ensuring that your dotCMS experience is a successful one. Compare our levels of support below:


CommunityBasicPerformanceCloud *
Electronic Support Forum / Listserv included included included
Response Time 8h 4h 4h
Priority Med High High
Points of Contact 2 4 4
Cluster Support Yes Yes Yes
24/7 Critical Care Yes Yes
Off-Hours Maintenance Yes Yes
SaaS Yes
  • Cloud support is packaged with dotCMS Cloud.
  • dotCMS offers support desks located in either U.S. (GMT -5) or Central Europe (GMT +1).
  • Response time is measured in business days/hours 8am-5pm ET, save for 24/7 Critical Care Support.