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Enterprise Support
Your Direct Connection to dotCMS Engineers

dotCMS Support connects you with more than 25 years of experience in implementing, growing and managing this commercial-grade web content management system.

Our support was designed to provide ongoing guidance, training and assistance — offering you the knowledge and experience to address any questions that might arise. dotCMS understands the urgency in quickly identifying issues and providing the clear solutions and answers to your problems.  Our goal with support is insuring that your dotCMS experience is a successful one.


 Community Basic Performance Cloud
Electronic Support ListServ included included included
Response Time — 8h 4h 4h
Priority — Med High High
Points of Contact — 2 4 4
Cluster Support — Yes Yes Yes
24/7 Critical Care — — Yes Yes
Off-Hours Maintenance — — Yes Yes
SaaS
(Remote Administration)		 — — — Yes
  • Response time is measured in U.S. business days/hours 8am-5pm EST, save for 24/7 Critical Care Support.
  • Cloud Support is only available on Amazon's EC2 and requires a valid Amazon AWS account.